Your account

Responsible gambling at 11croco Casino

Play only from 18+, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every 11croco Casino account.

Set a limit

Operating under Anjouan license ALSI-436200 since 2013, with ongoing independent audits by Gaming Laboratories International, SIQ, and QUINEL.

At a glance

Responsible gambling essentials at 11croco Casino

You will know the age rule, the licence, the helpline and where to ask about limits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-436200

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

What stays yours

From no ceiling to a ceiling you choose

It answers the worry that a limit is hard to find or slow to arrange.

Your spending ceiling

A deposit limit caps how much can be paid in over a chosen span, and it is best switched on before your first deposit rather than after a costly night.

When a night turns costly

A loss limit stops play once net losses reach a figure you picked earlier, which suits anyone who wants a session to end on its own terms.

Choose your reminder interval

Session time reminders nudge you at intervals you choose, so a quick look does not quietly become an evening; set them the moment you open the account.

Cooling-off period

A cooling-off period gives you a planned pause from play, and it fits the moment you notice the game taking more of your attention than you meant it to.

A firm stop, arranged in the account

Self-exclusion closes your play for a set stretch, chosen when you want a firm stop rather than a break; it is arranged inside your 11croco Casino account, as this market has no national register.

Quick setup

Set a deposit limit in four steps

It settles where the limits live and how few steps they take to change.

Is my profile open?

Log in with your email address and open the settings area of your profile, then check that your limits section is visible and unlocked before changing anything.

Your chosen ceiling

Inside the limits section you will find deposit, loss and time controls side by side; pick the one you want, since a lower limit applies at once rather than waiting.

Limit type and figure

Choose the limit type and the figure, and read the summary line twice to be sure the amount matches what you intended for this account.

Checking the confirmation

Confirm the change and refresh the page to see it listed, then keep the confirmation in mind so you know the ceiling is active before you play.

Under 18, and the support around the family

A verified name on file. Every new account is registered to someone of at least 18, and identity documents are checked before any withdrawal leaves the casino. A photo identification and proof of address keep the name on the account honest.

Can I lock down the family tablet? Gambling sites can be blocked on a shared computer or phone through filtering software installed on that device. Doing this once covers every browser on it, including the ones you have never opened.

A call the family can make. Rather than accuse, a relative can start with what they have noticed and ask how the person feels about it. Gambling Helpline Aotearoa answers free on 0800 654 655 at any hour and by free text on 8006.

Is this still entertainment for me?

A pattern is easier to interrupt while it is small. If several signs below feel familiar, set a limit or take a pause in your account tonight; neither is a punishment, and both give you room to decide.

See how many of these fit the way you play at the moment.

Chasing a loss with a bigger deposit
Checking the balance before you check messages
Playing past the time you set for yourself
Borrowing money to keep the account topped up
Hiding your play from the people you live with
Feeling flat or edgy on days you do not play
Spending less on things you used to enjoy

Ready to talk

Who can I call about my gambling?

Worrying about cost or being judged keeps people quiet; the numbers below cost nothing to call.

Gambling Helpline Aotearoa

It answers around the clock, for players and for the people around them. Trained staff listen without judgement, and the call stays private. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through clinics around the country, open on weekdays during business hours. Relatives are welcome to make contact for themselves. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site explains the signs of harm and practical tips, and it holds a finder for local support near you. safergambling.org.nz

Two lengths of time away

Pause before you play on. A cooling-off period lives in your account settings and blocks play for the stretch you pick, a few hours or a few days. Open the responsible gambling section, choose the break and confirm it; play stays shut until the period ends.

Long-term account closure. Self-exclusion closes your access to the casino for a long period, and it cannot be lifted early once confirmed. You start it from the same account settings, and play stays closed until the full term has run out.

No register, one route. This country has no national self-exclusion register, so your casino account is where the stop happens. Set the exclusion there for the full term you need, and let the helpline support you through the weeks that follow.

Protection choices

Get a straight answer before you decide

Useful in the moment you are weighing up a break or an end to play.

Can I close my account for good, and how?+

Closing it permanently is done through the support team, who are reachable by email at [email protected], or by live chat and phone at any hour. Tell them you want the account shut rather than paused, and they will take it from there.

Why does the casino need to check my age?+

Gambling is for adults of 18 and over, so the casino confirms age before play is allowed. Photo identification and proof of address are part of that check, and they also need to be in place before a first withdrawal is paid out.

What does a cooling-off period actually change?+

A cooling-off period shuts you out of the account for the stretch you choose, so no deposit or bet goes through during it. Once that stretch ends, you can sign in and play again, or extend the break if it still feels too early.

Can I end a self-exclusion before its time is up?+

No. A self-exclusion runs for the whole period you picked and is not lifted early, so choose the length with that in mind. It sits in your casino account, since New Zealand has no national self-exclusion register to hold it.

How do I change a deposit limit later on?+

The same section of the account holds the limit you set, and you can adjust it there whenever your circumstances shift. Revisit it before a session rather than after a loss, so the figure reflects your budget and not your mood.