Answered in minutes

11croco Casino contact: pick your channel

Reach 11croco Casino support by live chat, e-mail or phone, and someone answers around the clock, every day.

Contact support 18+ only. Welcome bonus up to NZ$700 at 117% match, 41x wagering, valid 38 days.

paid out today

691,921 NZ$

1,501 players at the tables

Operating under Anjouan license ALSI-436200 since 2013, with ongoing independent audits by Gaming Laboratories International, SIQ, and QUINEL.

Withdrawals average 19 minutes, with a monthly payout volume of NZ$147M and a single-withdrawal ceiling of NZ$71,000.

Every account session and transaction is protected by 256-bit AES encryption, with disputes handled through eCOGRA as our accredited ADR body.

Three routes

Pick the channel that fits your question

Each option below reaches a real person at the times we keep for New Zealand players.

Slow queue or quick chat?

Live chat suits quick questions during play and typically answers within 2 minutes, so a stuck bet rarely waits long.

Start chat

Send it once, read it twice

E-mail via [email protected] covers detailed or attached issues and usually answers within 12 hours, at any hour of the day.

Write

Need to talk?

Calling +64 9 255 3128 (NZST) is best for urgent account worries and typically connects you in about 1 minute.

Call

Playing from NZ

Reach us from New Zealand

This block clears the common worry that support sits in another time zone and cannot help you here.

Reach

Phone+64 9 255 3128

Time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-436200

Help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

11croco Casino and complaints

Past the first reply, not past help

Support reads every message first, and the same patient approach carries a complaint through to the end.

What should I include?

Write to the support address with your account email, what happened and the dates involved, and a person reviews the whole thread before replying.

11croco Casino opens a case

You receive a reference number for the case, and from there a handler keeps you updated until a written answer reaches your inbox.

One reply, then a second look

If the reply does not settle things, ask for the case to be reviewed by a manager, who looks again at the same facts and responds.

11croco Casino and the regulator

When the internal route is exhausted, you can raise the matter with the Anjouan Offshore Finance Authority, the regulator that licenses 11croco Casino.

Sending a complaint

Skip the hand-offs and reach the right desk

Knowing the right address first removes the worry that your message lands with the wrong team.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Operator facts

A licensed name, not an anonymous one

This block settles exactly who runs 11croco Casino and where its licence comes from.

The company

Legal name11croco Casino LLC

Company number881130 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-436200

Written contact

Support e-mail[email protected]

11croco Casino answering hours

Someone answers at any hour you write

Every channel below runs around the clock, and the figures show what a typical wait looks like.

Live chat

Live chat hoursAvailable around the clock

First chat reply2 minutes

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+64 9 255 3128

Phone waiting time1 minute

Six answers, short

Short answers on support matters

Each reply below follows the same patient rule our advisers use on every shift, round the clock.

trustWhere do I send my account details?+

Where the adviser asks which account is yours, give the email address you registered and your date of birth. That pair is enough to find you, because your email address is the login identifier here. No password is ever requested, and one should never be offered.

trustWhy should I escalate when the reply misses?+

Why escalate rather than repeat? Because a fresh pair of eyes often sees the missing step. Ask the adviser for the matter to be reviewed higher up, then set it out at [email protected] with dates and reference numbers. Complaints are read first by support, and only then, if unresolved, by the Anjouan Offshore Finance Authority.

trustWhat if I want my account closed?+

What if I want to stop for good? Send the closure request from your registered address to [email protected], or ask an adviser by chat. Only one account may be held per person, and duplicate accounts are closed, so a closure request ends your play under this identity. Ask about self-exclusion in the same message if that suits you better.

trustDo I need to know who licenses 11croco Casino?+

Do I need to check the licence? Yes, and it is easy to confirm. 11croco Casino LLC, registered as company 881130 in Anjouan, holds licence ALSI-436200 from the Anjouan Offshore Finance Authority. Those three details are what to quote if your bank or a family member questions where you play.

trustHow long until my documents clear?+

How long does the document check take? Allow up to 36 hours from the moment your photo identification, proof of address and payment card image all arrive in readable form. Sending them together to [email protected] saves a round trip. Withdrawals wait until that check is finished, so it is worth doing early.

trustWhere do I ask for my data or its removal?+

Where do data requests go? Address [email protected] and say whether you want a copy of what is held or its deletion. Your name, registered email and the request itself are all that is needed to start. Replies arrive within twelve hours in most cases.

Fewer back-and-forth messages, quicker fixes

Gather these five items and the first reply can usually resolve the matter.

The email address on your account
A short description of the issue
Dates and times of the problem
Any payment reference involved
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