Cleared For Payout

Send Your Documents To 11croco Casino And Get Cleared

The license obliges us to know who plays, so send your papers once and the check typically closes within 36 hours.

Start The Check

Operating under Anjouan license ALSI-436200 since 2013, with ongoing independent audits by Gaming Laboratories International, SIQ, and QUINEL.

Know Who You Deal With

Read The Basics First

You will know who checks you, under which license, and how fast it clears.

Who checks

11croco Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-436200

Usual wait

36 hours

Required from

Before the first withdrawal

Verification inbox

[email protected]

Minimum age

18+

Your Upload Session

Wrong File Once, Wait Twice

You will send four clean files and avoid the usual reasons a check stalls.

Glare Kills A Good Photo

Snap your photo identification on a plain surface, all four corners inside the frame and no glare across the text. Do not crop the edges off.

Which Address Counts?

Pull a recent bill or bank statement for proof of address and check that your name and home address sit in full view, dated, with nothing blacked out.

Card Front, Code Covered

Photograph your payment card with the long number hidden but your name and the expiry visible. Cover the security code too, since nobody needs it.

A Cleared Withdrawal

Sit back once the files land: a reviewer replies by email within 36 hours and asks for a fresh copy only if something is unreadable.

Four Papers

Match Each Copy To Its Column

You will know which copy goes with which question and what each one has to show.

Photo identification

ConfirmsThat you are the named account holder

Must showFull name, face, date of birth, all edges visible

Proof of address

ConfirmsWhere you actually live

Must showYour name, home address, issue date, no blanks

Payment card image

ConfirmsThat the card is yours to use

Must showCardholder name, expiry date, long number covered

Why Did Your Document Come Back?

Fit All Corners In. Hold the camera flat over the card: edges cut off by the frame leave the checker unable to read the number. Lay the card on a dark, flat surface Fit all four corners inside the frame

Send A Recent Statement. Send a fresh bill or statement with your name and address; an outdated copy is refused because it proves nothing today. Pick a bill sent to your current address Check the address matches your account

Original File, Not A Screenshot. Upload the untouched photo straight from your camera roll; a cropped or filtered copy is refused as it looks edited. Send the original file, never a screenshot Skip filters, crops and brightness tweaks

Where Did That Money Come From?

Expect the question once your play grows: our Anjouan Offshore Finance Authority licence ALSI-436200 obliges 11croco Casino LLC to check where funds originate, so the request is routine bookkeeping under anti-money-laundering rules, never a sign that you did something wrong.

Which of these the checker wants depends on how you fund your play.

Recent bank statements
Payslips or an employer letter
Tax returns or income records
Sale or inheritance paperwork
Proof of a pension or benefit

Before Your Payout

When The Request Lands In Your Inbox

After this you will recognise each moment the check is asked for, so nothing catches you mid-withdrawal.

Why The Mismatch?

Type your legal name exactly as it sits on your ID; a mismatch flags the profile and the checker asks for identification before anything moves.

Expect A Check Here

Ask for a higher cap and the change reads as a risk signal, so the casino checks your income papers before lifting it.

New Card, New Check?

Add a card or wallet the account has never used and the casino may ask for a photo of it, matching the name to yours.

Why Now, At Payout?

Request the first payout and the licence requires the check right there: identification, address and card image are compared before the money leaves.

Skip The Guesswork

Your Withdrawal Is Held, So Ask Away

Settles the five things kiwis ask while a check holds up a payout.

Can I upload my documents from my phone?+

Shoot photos on your phone and send them through straight away. Flatten the paper on a table in daylight so the whole card or passport sits inside the frame with no glare across the text. Blurry phone shots are the single most common reason a file gets bounced back.

Will I have to send my documents again later?+

Usually not, because once a set is accepted it stays on file for your account. You will be approached again only if a detail has changed, such as a new home address or an expired identification. A fresh picture is then quicker than a long chat about it.

When do I have to be verified by at the latest?+

Before your first withdrawal leaves, at the latest, because the license ties every payout to a completed check. That said, the casino may ask at registration or after your first deposit, so have your papers ready early. Reaching the verification inbox before you request a payout keeps things moving.

Which regulator oversees 11croco Casino?+

The Anjouan Offshore Finance Authority supervises 11croco Casino LLC under license number ALSI-436200, registered as company 881130. Oversight from that authority is the reason these identity and money checks exist in the first place. The company address on record is Bandar Salaam, Mutsamudu.

Why does the casino want to know where my money came from?+

Ask about source of funds and you are hearing a routine duty, not an accusation. Rules against money laundering mean the operator has to understand where a player's money is coming from, and asking is simply how that duty is met. A short, honest explanation is normally the end of it.